FAQ

I have a question regarding pricing.
What are your guarantees?
How do I contact Armani Imports?
How do I know its safe to order on your site?
Does your site offer Credit Card Encryption?
Can I call with Questions?
Can I use a check or money order?
How do I make a return?
How do I know its safe to do business with Armani Imports?
Can I get a 'deal'?
How does shipping and tracking work?
What is privacy policy for Armani Imports?
Does Armani Imports offer wholesale?
Does Armani Imports publish a catalog on paper?
What should I do if I have trouble logging into my account?

Q: I am very interested in your sculptures; however, I did have a question regarding the pricing. I have looked around the internet for Armani sculptures and I have found some pricing disparities. Can you please let me know why this is?

A: We persistently shop and run comparative price analysis to show we consistently offer the best prices. Do we have the lowest price on every item every hour of every day? Maybe not, but close and Armani Imports stands behind every item shipped. Furthermore, authentic Armani sculptures that originate from the design studio in Florence, Italy are high quality works of art and pricing will be in a consistent range regardless of the source. Knock-offs and counterfeits do exist. (Click on "Help" from our homepage to get to our information center; then click on "Fakes And Frauds" to read our investigative report on the subject.) .) If you see Armani sculptures advertised on the internet or offered in a store or flea market, at a price that doesn't make sense then it would perfectly logical to think that these goods are either knock-offs or counterfeits. Auction web sites and flea markets are retail sources where knock-off and counterfeit selling activity is obviously most prevalent, but we have good reason to believe that it exists elsewhere. Beware if a price seems to be too low to be true.

Q: What are your guarantees?

A: Quadruple 100% No-Excuses Guarantees

The Armani Imports Money-Back Guarantee: Inspect, enjoy, and display your art for 30 days. If you are not thoroughly satisfied, your full merchandise purchase price will be quickly and cheerfully refunded.
The Armani Imports Lifetime Authenticity Guarantee: All art objects we sell are guaranteed authentic with respect to the depictions, descriptions, and images we present before your purchase. This money-back guarantee is extended for as long as you own any art objects purchased from Armani Imports.
The Armani Imports Packaging Guarantee: The future value of any collectible is always greater if the original correct box, packaging, and documentation are present. Switching or not including all original materials diminishes value, and is tactic used by those who have second-hand goods to increase appeal. Armani Imports guarantees that the original correct box, packaging, and documentation will be included in your shipment. This is a money-back guarantee.
The Armani Imports Shipping Insurance Guarantee: All Armani art is packaged using state-of-the-art boxes and materials at the studios in Italy. Armani Imports takes great care to make sure that individual shipments to consumers travel in perfect condition and are not subject to breakage, but on rare occasions it can happen. Armani Imports guarantees that all shipments we originate have full-value insurance coverage to protect against loss or damage.

Notes:

With respect to our 30-day money-back guarantee: You have a full 30 days from the date you receive and sign for your order, not the date you place the order, to have your returned merchandise arrive back at Armani Imports. This allow you to order risk-free, as merchandise can easily be returned within 30 days from anywhere in the world.
Shipping charges are not refundable.
Art offered in our Estate & Retired section are subject to the specific parameters found in each product description. All other items offered are subject to the risk-free Quadruple 100% No-Excuses Guarantees.

Q: What is the contact information of Armani Imports?

A:
Email:
customerservice@armaniimports.com

Voice:
1-800-379-2365
CST 9AM–5PM M–F
Mail:
Armani Imports
629 W. State St., Suite 711
Geneva IL 60134-2159

Q: How do I know it's safe to order on your site?

A: To safeguard your payment information (such as credit card number), Armani Imports uses SSL (Secure Sockets Layer), the most advanced online ordering security system available. SSL encrypts all personal information, including your name, address, and payment information, so that it cannot be read in transit by a third party. Consequently, your payment information is safer when you order online with Armani Imports than when you make a purchase in a restaurant or a store.

Q: What is credit card encryption? Does it work?

A: To safeguard your personal payment information (such as credit card number), we uses SSL (Secure Sockets Layer), the most advanced online ordering security system available. SSL encrypts all personal information, including your name, address, and payment information, so that it cannot be read in transit by a third party. Consequently, your payment information is safer when you order online with us than when you make a purchase in a restaurant or a store.

Q: What if I want to ask questions over the phone or by E-mail before I order?

A: You may call 1-800-379-2365 CST 9AM–5PM M–F to speak to a customer service representative or send us an E-mail anytime at
customerservice@armaniimports.com You will be greeted cordially on the phone or by E-mail by someone who can answer your questions. You can order over the phone with a customer service representative if you like. Customer service representatives are there to answer your questions and offer pertinent information. They are not sales people. They do not work on commission. You will NOT be subjected to up-selling, cross-selling, or pushed into ordering. Your time will NOT be wasted by having to listen to any sales pitches or suggestive selling tactics.

Q: How do I order by mail with a check or money order?

Attention: Mail Order
Armani Imports
629 W. State St., Suite 711
Geneva IL 60134-2159
United States

(Include the funds, your contact/shipping information, and a note indicating the items with item numbers you are ordering and options you want, as shown on our website. Tell us your shipping option: US & Canada Standard Shipping—Free, US & Canada Overnight Shipping $75 additional, all other countries Standard $45 additional.)

Q: Where and how do I make a return?

For the fastest processing on our end, returns should be addressed as followed:

Attention: 30-Day Return
Armani Imports
629 W. State St., Suite 711
Geneva IL 60134-2159
United States

No return authorization is required or other hoops to jump through with Armani Imports. Just ship your merchandise back to us. Put a brief note in your shipping container with your exchange or refund request, along with your contact information so we may process your refund request. Please don't forget to include your daytime phone number and E-mail address so that we may contact you if we have any questions. Being specific in your correspondence will help in getting the quickest action.

All returns must contain merchandise purchased from Armani Imports in original condition and in the original packaging with all documentation. You may use your own outer shipping box or you may reuse the one we shipped your order to you in.

Pursuant to our no-questions, no-hassles 30-day money back guarantee, a customer has 30 full days to return merchandise. The 30 days is counted from the day a shipment your received from us, not the order date.

We retain delivery confirmation information from the carrier on all shipments. This liberal policy allows more than ample time to return merchandise, regardless of where any customer resides.

If a returned order was paid by credit card, the account originally used will be credited for merchandise in full. If paid by check or money order, a check will be issued and mailed for merchandise in full. Shipping charges in either direction are not refundable.

Returns are processed and credits issued within 48 business hours from receipt. The posting of credits to customers credit card accounts usually happens within 24 to 48 business hours from the time a credit is issued by Armani Imports, but that time can vary depending on the customer's card issuer.

How can I determine if Armani Imports is a bona fide company to do business with?

You can reach us by telephone.
Credit card companies and banks put a company in the United States under much scrutiny to verify legitimacy before they allow them to accept credit card transactions from consumers. Businesses that cheat consumers have their credit card merchant privileges terminated very quickly in the unlikely event they can secure them in the first place. We have zero complaints with MasterCard, Visa, American Express, or Discover.
Transactions are not only protected by our guarantees, the most comprehensive in the industry, but also by the cardholders' banks and/or credit card companies.
We are located in Illinois, a state with strict consumer protection guidelines.
We have zero open complaints at the BBB.

Q: If I call the customer service line, can I negotiate a "deal" on a purchase?

A: No, we do not negotiate on price.

Q: Can I get more images E-mailed to me of sculptures I am interested in?

A: All images that we have are posted on our website. If you order a sculpture and you are not satisfied, you are covered by the Armani Imports money-back guarantee.

Q: How will merchandise be shipped and will I get a tracking number?

A: Armani Imports uses Federal Express as its carrier. Tracking numbers are E-mailed to customers the same day merchandise is released. A signature will be requested when a package is delivered. Signatures are requested due to the value of the merchandise, and to make sure customers get the goods they paid for. After a 2nd delivery attempt, Federal Express will leave a card notifying you of delivery attempts with directions on how to arrange a pickup of your package. Often when a customer calls in concerned when they did not get their merchandise, we find out a friend or family member has signed for it and just forgot to tell them. When we tell them who signed for it, they secure their shipment and thank us for telling them who has it.

What is the Armani Imports privacy policy?

All contact and purchase information is kept private and scrupulously secured. We absolutely do not rent, sell, or transmit customer information. We absolutely do not make any telemarketing calls. We absolutely do not partner with other companies for add-ons or up-selling offers.

Does Armani Imports sell wholesale?

A: No, we do not service wholesale accounts.

Does Armani Imports publish a catalog on paper?

A: Yes, you may request a free copy of our catalog right from our homepage. You will automatically be added to our mailing and receive free catalog updates.

Q: What should I do if I have trouble logging in to my account on the Armani Imports website?

The login email should be the email address on file in our system. This may be different than the email address at the location where you are presently logged in. (Example: If we have your work email address on file, but you are currently using our site from home, you still need to use your work email address when logging in.)
If your current email does not work, try an older email that we may still have on file.
The username and password are case sensitive. Make sure your Email Address and Password are spelled correctly and/or exactly the way you registered. If it does not work often the caps lock key is the culprit.
If you forgot your password, you can click the link under the sign in button to have your password sent to your registered email address.
If the new password doesn’t show up in your IN box, please check your JUNK mail box. And than add Armani Imports to your SAFE senders list.
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If you are still unable to login, please contact Customer Service for assistance.